Yes. We can make any size Pet Door you need for your furry friend.

We specialize in making the best pet door to go through glass. While professional installation is required, the overall look in your home is worth it for both you and your pet.

To place a warranty order give us a call at 719-269-7400 or 800-646-4773 and we can place an order over the phone. Some helpful information to have handy when calling is purchase date and door size.

For most orders you should receive them at latest in a week to a week and a half. On custom orders you should receive them at longest about 2 to 2 and a half weeks. Shipping varies so it could be quicker in many cases.

Give us a call at 719-269-7400 or 800-646-4773 and we will create a RMA# for your order so you can ship it back to us. Customers are responsible for any return shipping charges.

What may seem like holes for your screws on your new flaps are actually rivets that hold the metal top bar to the flap. You can lay your old flap on top of your new flap and use the provided drill bit the drill through your old screw holes putting pilot holes into your new flap. This will help you install the flap properly.

Hale Pet Doors are designed and manufactured in the USA with a focus on quality, security, and energy efficiency. Unlike standard pet doors, ours feature weather-tight seals, heavy-duty construction, and come backed by a lifetime frame warranty and a 10-year parts warranty.

Clean your flaps with a mild detergent like dish soap or Simple Green, lukewarm water, and a soft cloth. Never use ammonia-based cleaners. To keep them looking new and extend their life, apply a vinyl protectant such as Armor All or Turtle Wax after cleaning. This helps protect the PVC vinyl from weathering and keeps your flaps flexible and clear.

Hale Pet Door offers 11 standard sizes ranging from Small Medium (for cats and small dogs) through Giant (for dogs up to 220 lbs). Each size is designed to give your pet comfortable clearance. Use our Sizing Guide to find the right fit based on your pet's shoulder height and width.

Hale makes five main models: Wall Model (through an exterior wall), Door Model (in a hinged door), Screen Model (in a sliding screen door), In-Glass Model (in a glass panel or sliding glass door — professional installation required), and Kennel Model (for dog runs and kennels). The best choice depends on your home layout and where you want your pet to access the outdoors.

No — you have two options. Many homeowners install Hale door and wall models themselves using our detailed DIY installation manuals (most installs take under 2 hours). Alternatively, you can find a professional Hale authorized installer near you through our dealer finder. In-Glass models always require professional installation.

Hale Pet Doors come in four frame finishes: White, Bronze, Arizona Beige, and Satin. These finishes are designed to complement common exterior door and wall colors. The double vinyl flaps are available in a standard clear/tinted option.

Hale Pet Doors use a double-flap insulated design. Two flexible vinyl flaps create an air barrier that helps maintain your home's temperature. Your pet pushes through the flaps to go in or out, and magnets at the bottom help the flaps return to a sealed position. The double-flap design provides significantly better insulation than single-flap pet doors.

Yes, Hale Pet Door ships to all 50 US states. Most orders ship within 2-3 business days. Standard shipping is available for all products. For sizing and installation questions before ordering, call us at 1-800-646-4773.

Hale Pet Door can accommodate many non-standard installations. Our Wall Model works for walls of various thicknesses (with optional buildout kits and tunnel extensions). For unusual locations, call us at 1-800-646-4773 — our team has decades of experience helping customers find solutions for unique setups.