Shipping Information


Payment Policy:

Hale Pet Door accepts American Express, Discover, Mastercard and Visa. 

Residents of Colorado must pay sales tax.

We gladly ship to international addresses.  However, a shipping quote needs to be generated and approved before the order is completed.  International customers are responsible for payment of all customs fees, duties, taxes or VAT charges incurred.  This fee is not included in the shipping charges you pay to Hale Pet Door but are paid directly to the appropriate agency for your country.  Generally these fees must be paid before you can receive your package.  We do not have any method of determining ahead of time whether you will be required to pay a fee or what the rate will be.

Standard Processing Time:

Our standard processing time is listed in the chart below.


Products/Options Shipping Estimate

Standard Stock – Product on shelf

Models=Door Model and Wall Model

Sizes=Small Medium, Medium, Tall Medium, Large, Tall Large, Tall Large Plus

Colors=White, Arizona Beige, Dark Bronze

If ordered by 11 am (Colorado time), ships in 3-5 business days. Ordered after 11 am, ships 4-6 days.
 Standard Non Stock –
Parts ready to assemble

All Door and Wall Model sizes and colors not included above in standard stock

If ordered by 11 am (Colorado time), ships 5-7 business days. Ordered after 11 am, ships in 7-10 days.
Other Models without glass or special options on door and wall models

(i.e., custom sizes, mixed colors, side loads, etc.)

 Ships in 7-10 business days

Special – All Models containing Glass
(Panels, windows, etc.)
 Ships in 3-4 weeks due to glass manufacturing process
 Standard Barriers  Ship in 7-10
 Simple Security Barriers  Ships in 5-7
 Ramps  Ships in 5-7
 Replacment Parts
 (excluding custom size  flaps)
 Ships next day
 Custom size flaps  Ships in 2-3

Please note that above times processing times may be longer due to high volume, holidays, or other circumstances beyond our control.

All orders with special request processing must have it written on the order.

Expedited shipping charges are not included in the above.

Standard Shipping Methods:

Our standard shipping method is either Fedex Ground or Home Delivery or United States Postal Service Priority Mail.  If you live in the 48 contiguous United States and order any of our smaller replacement parts (not including flaps), they will be shipped via USPS and tracking is not provided.  If you order flaps, any larger replacement parts, pet doors, ramps, barriers, and other larger items, they are shipped through Fedex and tracking numbers are emailed to you

Fedex Ground or Home Delivery generally takes 1-7 days based on the distance to the destination from our factory and shipping facility in Canon City, Colorado.

USPS Priority Mail generally takes 6-10 days.

If you live in Alaska, Hawaii or outside the United States, we will provide you with shipping quotes to determine the speed and method of shipping you prefer.  Once you have chosen your desired shipping method and speed, we will process your order.

Optional Shipping Methods:

You also have the options of Express Shipping for your order either through Fedex or the United States Postal Service.  NOTE: Expedited shipping does not reduce in house processing time.  Pet doors containing glass will still require 1-2 weeks for cutting and tempering.  Barriers are built upon order and can take up to a week. Etc.  Please keep these processing times in mind when choosing express shipping.

Some of the express shipping options and shipping speeds we regularly offer are listed below:


Fedex Third Day Express 3rd business day by 4:00 p.m.
Fedex Second Day Express 2nd business day by 4:00 p.m.
Fedex Standard Overnight (does not include Saturdays) Next business day afternoon
Fedex Priority Overnight Next business day morning (usually 10:00 a.m.)
Fedex Next Day Saturday Delivery Ships Friday, delivered by Saturday afternoon
USPS Priority Mail Usually 3-5 days
USPS International Express Speed varies by destination country

Standard Shipping Rates:

Shipping rates vary depending on the products ordered and the destination.  Below are the standard Fedex rates for the 48 contiguous United States.




Fedex Ground

Fedex 3rd Day

Fedex 2nd Day

Fedex Next Day

Pet Door Models for

  • Doors,
  • Walls (10” or 16” tunnels),
  • Screens
  • Replacement Flaps,
  • Replacement Covers

Shipping rates are based on the weight and size of the box and the destination zip code-input the items into your cart and enter your shipping information to get an exact quote

Other Replacement Parts (2 rates based on size of parts)

$7.50 /

$12.50 /

$27.50 /

$37.50 /

Regular Size Panel Pet Doors





Oversize Panel Pet Doors (over 82”)





Window Models (sizes S, SM, M, TM)





Window Models (sizes L, TL, TLP, XTL)





Window Models (sizes XL, XLP, G)





Ramps (all sizes and rises including custom ramps)

Ramp shipping rates vary greatly depending on the size of ramp, rise requested, additional features (i.e. landing, foot, leg, railing) and zip code - please call for a shipping quote before ordering

Standard Security Barriers

Price varies depending on size of barrier and options chosen.  Barriers are shipped partially assembly to reduce shipping costs as much as possible. Call for quote before ordering. 

Simple Security Barriers





Custom Orders

Where possible custom orders will be shipped for our standard rates,  however, in the case of extremely oversize items, shipping will be determined by using Fedex calculations for dimensional shipping and a quote will have to be obtained before the order is processed. The website will accept and hold the order and we will send an email with the appropriate shipping quotes.  Your credit card will not be charged until you accept one of the shipping rates.

Shipping for Multiple Items:

When you order two or more items in the same order, where possible we will package the items together to make shipping as economical as possible.  In some cases though this is not feasible as it would make the box sizes too large or the items would damage each other during shipping.  If you would like a quote for multiple items, add them to your shopping cart and enter your shipping information to get an accurate quote.


We strive to ensure that your products are available for shipping as noted in the timetables above.  On extremely rare occasions, we have an issue when a supplier cannot provide us our materials in a timely manner.  Rather than compromise our high quality standards and use lower quality materials, we choose to wait for the appropriate materials to process your order.  Should this circumstance arise, we will contact you via phone or email and make arrangements satisfactory to both parties.